Cancellation and Refund Policy
How do I cancel an order on Kitchenpalace.co.in ?
If unfortunately, you have to cancel an order, please do so within 4 hours of placing the order because we try our best to dispatch it as soon as possible.
For outright cancellations by you:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
Or if you don't want to replace, it will be eligible for cancellation.
In both of the cases, replacement or cancellation, you will have to send the product back to us on your own. Upon confirmation of the same product's delivery, we will initiate replacement or refund process.
Refunds will be made within 10 working days from the date of cancellation of the order.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to the concerned manufacturer. Let us know & we’ll help you regarding the same.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved hereinabove, the following products shall not be eligible for return or replacement, viz:
- Any product that exhibits physical damage to the box or to the product;
- Any product that is returned without all original packaging and accessories, including the retail box, manuals, and all other items originally included with the product at the time of delivery;
- Any product without a valid, readable, untampered invoice, including but not limited to products with missing, damaged, altered, or otherwise unreadable invoice;
- Any product from which is used from its original packaging.